Dialogue Management In The Mercury Flight Reservation System
نویسندگان
چکیده
This paper describes the dialogue module of the Mercury system, which has been under development over the past year or two. Mercury provides telephone access to an on-line ight database, and allows users to plan and price itineraries between major airports worldwide. The main focus of this paper is the dialogue control strategy, which is based on a set of ordered rules as a mechanism to manage complex dialogue interactions. The paper also describes the interactions between the dialogue component and the other servers of the system, mediated via a central hub. We evaluated the system on 49 dialogues from users booking real ights, and report on a number of quantitative measures of the dialogue interaction.
منابع مشابه
Response planning and generation in the MERCURY flight reservation system
This paper describes the response planning and generation components of the MERCURY flight reservation system, a mixed-initiative spoken dialogue system that supports both voice-only interaction and multimodal interaction augmenting spoken inputs with typing or clicking at a displayed Web page. MERCURY is configured using the Galaxy Communicator architecture (Seneff, Hurley, Lau, Schmid, & Zue,...
متن کاملOn-Line Learning of a Persian Spoken Dialogue System Using Real Training Data
The first spoken dialogue system developed for the Persian language is introduced. This is a ticket reservation system with Persian ASR and NLU modules. The focus of the paper is on learning the dialogue management module. In this work, real on-line training data are used during the learning process. For on-line learning, the effect of the variations of discount factor (g) on the learning speed...
متن کاملOn-Line Learning of a Persian Spoken Dialogue System Using Real Training Data
The first spoken dialogue system developed for the Persian language is introduced. This is a ticket reservation system with Persian ASR and NLU modules. The focus of the paper is on learning the dialogue management module. In this work, real on-line training data are used during the learning process. For on-line learning, the effect of the variations of discount factor (g) on the learning speed...
متن کاملA Hybrid Dialogue Management Approach for a Flight Spoken Dialogue System
The finite-state based dialogue management approaches are powerful for simple tasks with strict and reliable dialogue control, while the plan-based dialogue management approaches are feasible for tasks with several topics or one complex topic. However, neither one is good enough for the dialogue control throughout in a dialogue task providing flight information inquiry and ticket reservation se...
متن کاملDialogue Management Based on Entities and Constraints
This paper introduces a new dialogue management framework for goal-directed conversations. A declarative specification defines the domain-specific elements and guides the dialogue manager, which communicates with the knowledge sources to complete the specified goal. The user is viewed as another knowledge source. The dialogue manager finds the next action by a mixture of rule-based reasoning an...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2000